We had a terrible experience with Vanessa. She screwed us over multiple times, for example making a mistake in her email and proposing that we could change energy suppliers free of charge, but then realising her mistake yet not compensating us and instead incurring us a £320 changing fee. She failed to sort out keys for everyone, so multiple tenants could not lock their rooms. Additionally, nothing got fixed (from the previous year) and we ended up being charged for damages and an additional £375 fee for blutac. Blutac. Never consider using this organisation ever again. I’ve never seen such incompetence in a job role until I encountered Vanessa who was unintelligent and too clueless to realise her inability.