UPDATE (5th February, 2024): Investigation into Chelsea Gardner's behaviour completed. I now quote from Martin Moston, director of this appalling agency: "Having formally reviewed your account with Chelsea and compared to her account, she advises she did swear at you once, for which she is frustrated at having let herself down, but refutes any other claim. Chelsea has advised this was in the ‘heat of the moment...' It goes on... "We have not had any other such complaints and the staff member in question has been working for us for 18 months with no question of character and excellent feedback on how they deal with clents..." Additionally, not once did the investigation mention the cold calls from withheld numbers asking about my situation and they are going to "pop down to see me." This started to happen straight after the abusive confrontation with Chelsea, which I told the investigating team about immediately. It would seem that this abusive behaviour that people like Chelsea exhibit towards customers is actively endorsed by senior management of this disgraceful organisation. Chelsea has not even received a caution for her behaviour, with senior management taking her side of her deranged story. Plus, this company misuse personal information and go against GDPR legislation. I will let readers of this review conclude whether to interact with this company or choose a more friendly, professional agency. Original Incident: January 26, 2024. Wow...where do I start? I had two viewings booked today. First viewing there was a mix up with postcodes by another employee, but I got there within the stipulated time, just for Chelsea to leave, even though I had fifteen minutes remaining and was at the correct place. So I sent emails to Chelsea and the rest of the team, but they (especially Chelsea) can't seem to admit their mistakes or apologise. I then had another viewing at 4:30pm, and arrived there by 4:20pm. I then received an email saying the viewing was cancelled. I phoned the office, and they said it was not cancelled and Chelsea would be there. What happened next is unbelievable: Chelsea arrives and I told her my name and viewing time. She said it was cancelled due to my conduct!!! I had already wasted a whole afternoon for both of these viewings, so questioned Chelsea's decision. She then went ballistic and started screaming and shouting whilst calling me all the foul, discriminatory names you can image. It got to the point I had to walk away as she got in my face threatening to slap me and get 'bad men from Manchester' to sort me out!!! She is one of the most disturbed and unprofessional individuals I have ever encountered. Suffice to say, I have now lodged an official complaint. I implore you all to use a different estate agent and will update this review when the outcome of the complaint has been given.