I never seen anybody so un responsible and weird rude like that.. They should be closed down.. I had the umbelievable experience ever met before, after six months under another agency we've been moved to this ridicoluos elements, wich they never come to our flat to check how it was, also to introduce themselves until the date of our notice, the change was made in November 2017 and we decide to have an open notice period, because I personally contact them and made an appointment to met the manager in charge.. By the way the entered in the house without permission once, no messages or advices, phone calls. Nothing, we where so scared to see this guy entering not even knocking the door, as it was empty.Anyway, the are Disgusting!