JFW manages a property for us as letting agents in Manchester over the last 5 years. Like any service company, they have wonderful and competent people and they also have those who sadly need training badly. We have dealt with both types. Would I change? Perhaps not, because I hear this kind of mixed reactions from all agents' clients. If the service degenerates further only then will I seek to move. In general the UK Property Management sector needs improvement and a more comprehensive delivery of services including: insurances, maintenance at more reasonable rates, slightly lower management fees....but these are generic woes of the industry.