1 star generous. Rude staff especially someone called Amy. Condescending and stuck up. She was trying to make me feel bad for putting in an offer her colleague already agreed to. Try communicating with ur colleagues more often love it'll help you in the long run. Would not reccomend. Keep looking will be similar options by other estate agents in the area. Ridiculous fees. Seems I'm not alone. Sort ur staff out. The amount you make from tenants could pay for staff customer service training.