I have endured nothing but bad experiences with this landlord. No repair is ever fixed without me chasing it 4 times. I have faced surprise inspections with little or no notice and criticised for the way my personal items things look at the property, however they choose the shower curtains of all things. I have had many letters sent to me demanding over due rent only to find it out to be their mistake and the mistake to be repeated a week later. We had a wet floor for over a week over christmas due to a leak they didn't get fixed for us after us reporting it several times. We asked for simple changes to be made to make the property more insulated such as carpet instead of laminated flooring. To this they told us the changes had been agreed so we would renew our contract and then just laid carpet down (with no under lay so it is as cold as ever) so there is now a freezing concrete floor with a single layer of carpet over it and subsequently a large gap between the skirting board and the carpet all of the way around the room. All in all bad communication and bad at following up anything you'd expect them to do as your agent. The reviews on here seem to reflect the same experience where the tennent is very unhappy with the experience.