If the other reviews aren't enough to warn you - not only did they never fix anything which left my kitchen with a brown water leakage on the counter (1-2 pints a day) from upstairs that their contractor said it's probably from the upstairs toilet for weeks, when they DO decide to fix it they will come in your house UNANNOUNCED. Check your emails after 5pm every day to avoid surprise visitors in your house. I suffer from PTSD, absolutely no consideration about my rights to live undisturbed/consideration how you'd feel with a stranger coming in your house with close to no warning. They told me they'll come in 3 times and didn't show up and then a man entered my house without a warning. No calls, no knocks, no letters.