Could not been any more unhappy with the service received from Alexander Lovell. Firstly, we were not told that sending all the required documentation to Jordan Fiswick was not the end of referencing proceess. Submitted the documents during the weekend, was supposed to move the Friday after. Thought I'd give Alex a call on Tuesday evening regarding the documentation and found out we were meant to receive follow up emails from Homelet which we hadn't. Alex did not bother to contact me on Monday and ask whether we have received the emial from Homelet considering we had 3 days left before moving date at this point. I let it slide, thinking to myself we are all human and man just forgot, so we completed the checks, got an email saying it's all sorted on Thursday. I gave Alex a call on Thursday to ask what time we can collect the keys on Thursday (moving date was Friday), to be told "he has not received report from HOmelet", so I gave a call to Homelet and they told me that the report has been sent at 2:30 pm on Thursday (my call to Alex was at 4:30 pm) I asked him to call them and let them know to which he responded he "won't call them, they will just wait", I expressed my concerns that I need the keys as I booked a driver for my furniture for 8 am on Friday, to which I received no apologetic attitude that one would expect from customer service, but rather mocking and laughing how "he won't even be at the office at 8 am". Yeah, that's why I was expecting to collect the keys before 31st and not on the day of moving. I don't have 10 hours of freetime a day to be chasing letting agents when it is their full time job to make sure tenancies come through on time.