Worst experience. As people mentioned, a lot of hidden fees such as move in, out, handling keys, extending tenancy fees. Did not deal with the leakage in the flat, which resulted in unusable bathroom, it was not fixed for 6 months, as a result I moved out. I extended the tenancy once, without any notice they tried to increase the rent, when I raised the issues of it 3 times, they said it was a typo. 150£ of a difference typo. Very incompetent, unresponsive staff. Once they get your money, they stop responding and dealing with the issues.