With all the hidden fees they charge for move ins, they could probably afford some customer service training for their staff members. Everyone you speak to is rude and unhelpful. I was disappointed to learn that there are additional fees for moving in on a Saturday, although the agent was the one that suggested a Saturday & didn't mention the cost initially. When I questioned the fee I was advised it is because lettings staff do not work Saturday's - guess that is fair enough. Anyway, when I came to move in on a Saturday after paying my fees, I was greeted by a member of the 'property maintenance' team who advised me 'I don't really know what I am doing as I only work in maintenance not lettings' ?!?!?!? I contacted my agent, Alex, but he refused to reply to my email. As a term of my move in, I asked for some maintenance to be completed. Nothing major, just a repair to the window that was actually hanging off and has a H&S hazard. It could literally have fallen off and hit someone on the busy main road below. Not to mention it was the peak of winter and I was freezing. I don't find this to be an unreasonable request. However, I was told I had to pay all of my non-refundable admin fees before they would consider the works. Not great. 6 months in, I was still waiting for this to be completed. I must say, the whole process left much to be desired in way of efficiency and ease. It added a lot more stress to my moving process and I constantly faced a barrage of conflicting information from different members of staff. However, it's unfortunate that my dealings with them were far from over after I occupied the property. Only a few months in to my tenancy agreement, I started receiving chase letters from utility companies. These companies had been given incorrect information by Jordan Fishwick staff in relation to my move in date. YES THE STAFF HAD BEEN TELLING UTILITY COMPANIES I MOVED IN A MONTH LATER THAN MY REAL MOVE IN DATE! When I contacted them to ask why this happened I received no apology but rather blame that I should have checked my information. With this in mind I rechecked my contract (which was never signed by the landlord or agent dispite me chasing multiple times) and low & behold, the move in date in my contract was actually correct?! So the mistake had been made internally by staff at Jordan Fishwick who then refused to acknowledge my email. I'm thankful my landlord has now ceased to use them as managing agents for the property and I'm in no rush to return.