I have been a tenant with this company for 5 years in the same property, I've been told we need to pay for carpet cleaning for normal wear and tear on the carpet and stefan Bowers has been useless he's taken over with correspondence and he's very slow at replying and getting back to me. It's very upsetting because everyone other then him have been great but really disappointed by the communication and support at the end of my tenancy go elsewhere if you can