LANDLORDS AND TENANTS BEWARE. They treat tenants terribly but most importantly are NOT good property managers. They do not carry out end of tenancy cleaning/repairs (which you assume are done for the amount they are paid) and just hope new tenants won't notice. If the new tenant does notice you are both drawn in to battle with them as to who pays for what when these guys should have been, and have been employed to be, sorting to begin with. The property I was involved with also had a bailiff threatening to knock the doors down for a tenant that had left years ago - no help and can only imagine who'd have footed the bill for new doors. I've been a tenant and a landlord for years, I wouldn't go near this bunch ever gain. Also - staff at DIRECTOR level are incapable of handling GDPR issues. You can try complaining but they don't understand their own complaints process (and hope you'll just get tired of trying)