I would never consider going through Jordan Fishwick again. It became very clear that unless communication benefited them in some way they didn't care. As an example I had a few questions about how to further extend our contract at the end of term, I am told they will contact the landlord to discuss and get back to me. I don't hear anything for well over a week. When I call up to give them our move out notice the first thing the person says on the phone is "Oh weren't you wondering about contract continuation options?". I'm on the other end of the phone thinking yes and I asked you about this over a week ago and you haven't gotten back to me and evidently still don't have the information. But guess what, 30 minutes after that phone call they've managed to find the time to book in about 5 viewings to our flat for the following couple days, as doing the work now benefits them. This is one of many examples of us requesting something from them, and never hearing back unless we followed up multiple times. The agent that came to do the viewings for other people at the end of our term was also lazy, and had 0 information about the property. We essentially had to tell people what didn't come with the property etc etc. I also found their deductions to our deposit slightly outrageous, a full cleaning fee for what amounted to a crumb here or there in the back of a drawer. In short, Jordan Fishwick are looking to do the absolute minimum to get by, giving you the least amount of time possible while trying to extract as much money off the top. They will only be prompt in communication if there is a monetary incentive for them.