AVOID!!! Myself and a friend started the process to rent an apartment with JLL, all information that was requested from us was filled in and in a timely manner, JLL requested a holding deposit to which we paid instantly to ensure we could get this processed as fast as possible, due to no fault of our own the agreement can not go ahead and we have now been bluntly advised the holding deposit is non refundable, we tried our best to ensure that everything was completed and JLL are refusing to give us our holding deposit back under section 3 of the holding deposit terms, to which we never wanted to back out of the agreement at all. Complete theft from a company to do this to individuals that are looking to move as fast as possible and now we are left with no holding deposit to put down on another property. Would completely AVOID at all costs, plenty of reputable & professional estate agents in Manchester and I will be looking to dispute this further.