Awful service by one employee there - thomas farrar. Failure to tell us when moving in that there is hot water bill and a separate cold water bill, and then 9 months after moving in tells us we are in a arrears of the bill which wasn't even in our name it had been getting sent to the landlord and should have been transferred to our name when we moved in. He hit us with the bill and expected us to pay within 7 days. He did not understand how completely wrong it was of them not to tell us he was rude, unfriendly and very very unprofessional. For a big company it is sad that someone like that can bring it down so much. On top of that i was pregnant at the time and he was still treating us like we were ants compare to him. Pathetic