Could give 0 star if I could. Moved out of my apartment and asked for my deposit back - they tried to charge me £86 for "cleaning service" despite I left the house in the same, high standard & clean condition when I moved in (got photos to prove & the report says so too). They insisted that the apartment is only "domestically cleaned to a high standard" & they needed it to be "professionally cleaned"...What guidelines are they using to define Professional vs domestically cleaned??? (It's also illegal to charge for cleaning services). Asked them for the receipt to prove the apartment was "professional cleaned" when I moved in & asked them for the itemized bill for the move out cleaning service to see what they were "cleaning" - to no response on that. Straight to the TDS dispute & court