Worst experience ever

I am not surprised at all to see so many good reviews of Ascend here, as the first thing they do is to ask you for a review if you want the check-in fees to be removed, so, obviously, everybody recommend it (as we did) because they have only see how friendly and nice Ascend people are. But after you move in that is all, they are friendly and nice but that friendliness does not solve problems. And the problem we had was the worst nightmare ever, I wouldn't wish it to happen to anybody. We moved in into a house with a bedbug pest!!! We left the property before the contract finished but we were suffering them for 5 months. To begin with, the guy that showed me the property promised me that the landlord was going to change the carpet. Once I had paid the deposit and fees, I asked about the carpet and it turn out that the landlord was not going to pay for it. Once we moved into the property, the washing machine door was broken, it took two weeks to have it replaced so they told us to go to a laundry in the meantime, that Ascend would cover the cost. We gave them the receipt and never saw that money back. The hoover, included in the inventory list, was broken and full of insects, we asked them for it to be taken away but they told us that the landlord wasn’t going to pay for a new one. My boyfriend and I moved to this apartment being this the first time we would live together without sharing the property and were very excited, but during this time we didn't have live at all, we didn't do anything other than call Ascend, the contractors, being at home for them to fumigate the house, buy new bedding, cleaning and cleaning a house whose bad smell was impossible to get rid of. They worked on the problem but always trying to spend as minimum money as possible. They just changed the mattress although I told them that there were no insect there and they must be in the mattress base. I was again bitten with the new mattress, I told them, it took to me one week to have a contractor visiting the property because they kept telling that the contractor was going to contact me and he didn’t. When he visited us I showed him the bites I had, the document of the doctor who had confirmed that they were bedbug bites and a photo of a bedbug on our bed the previous week. They told me that definitely I had a clean house and it wasn’t my fault and that he would tell the agency to have a two course treatment done. When I went to the agency to ask for the treatment to start as soon as possible they told me that no treatment was going to be carried out as the contractor had found no evidence of bedbugs!!! What??? We had a frustrating discussion and had to prepare an email with all the proofs and send it to them. Finally they started the treatment, it didn’t work. I asked them for inspecting the carpet, mattress base and headboard. They didn’t. Instead they fumigated again and it didn’t work. It costed us time at work, we were sleeping on a sofa for 2 months (while paying £700 for a "high-standard" apartment) so we were tired all the time. I suffered a sleep disorder, I couldn’t sleep at all because I got bitten every night, I was awake at 3 am every day and I didn’t want to go to bed until the point of falling asleep on a kitchen’s chair. I lost work hours while going to the hospital because I had bites all over the body, I was taking pills to alleviate the reaction I had, and obviously, all of this situation affected our relationship. We had to get rid of 2 duvets, 4 pillows, all the bedding, and they only paid us for one duvet... and before the moving out I had to wash every piece of our clothes very carefully to avoid taking the insect to the new house. But that doesn't finish here. They agreed on paying us £250 compensation when leaving the property but, as always, 1 month after the moving out there was no sign of the money so we had to be after them for 1 week while they kept saying that the money had just been transferred and I would have it next day. Lies, they don’t do anything unless you send an email to all the managers, I had the money 5 minutes after I did that. Horrible, terrible, disastrous, a nightmare, I do not have adjectives, the worst experience ever, I don’t recommend this agency to anybody.