I'm so sick of them dragging their heels and just generally dealing with them I can't even muster enough venom to sum up how pitifully they do their job, and how bad the entire experience has been. Moved out 3 months ago. Still awaiting them to do their part regarding the deposit, only then will I be rid of these charlatans. Seriously, find a better letting agent; ANY other letting agent. I cannot stress this enough.