One of the worst letting agents I've had to deal with. Start of the tenancy they delayed the checking in time twice and attempted to do it again but I protested, after I moved in they said that they wanted to come in and repaint the living room, I obviously said no. The house was FILTHY and I had to spend the first few days cleaning it. Then the boiler broke and it took nearly a week before I had hot water again. When the tenancy ended, the director was off sick and was apparently the only person that could deal with my deposit. I had to wait 6 whole months before I got my deposit back. Which wasn't simple either (had to go through the deposit protection scheme) I know letting agents are renowned for being bad but these are a bunch of cowboys!