Stay away from this agency. This is an edited review from one year ago, I have originally given them five stars as they have asked me to leave a review. Despite their sub-par services, I left a five star review, hoping they would improve, and it has only gotten worse. A man tried to break into my apartment, who turned out to be a bailiff who has come to change the lock, as my previous landlord stopped paying for his mortgage, and the flat I was renting went under the process of repossession. Belvoir were completely unaware of this and failed to communicate to the relevant agencies that there was a tenant living in the property, and if I hadn’t been in the flat at that time, I would’ve been locked out of my flat. After explaining all of this, they said they would look into this, and I heard nothing from them, it has been five months since this happened and I have yet to hear anything from them about any of this. I have thankfully moved on with the new agency who are very professional, efficient and fast, but I would strongly advise against using Belvoir if you don’t want to get into legal trouble.