We have nothing but respect and gratitude towards the 3 agents at the Malvern office of Nicol and Co: Erica, Ellie and Hannah, who made the stressful process of selling and buying easier. As prospective buyers we chose Nicol and Co, because properties handled by the Co. in our area of Malvern seemed to sell quickly. Erica came to value our house and gave us the confidence to ask for a higher price than we had anticipated. She was professional and enthusiastic. Erica explained that Nicol and Co offered a comprehensive package of advertising, photographs, interactive walk-throughs, and could put us in touch with Simon to take us through a pre-legal form of what documents and evidence we might need to provide. Ellie, always with a smile and reassurance, contacted prospective buyers and helped us to negotiate. Together with Erica, she offered sensible suggestions about both. Once we had accepted an offer, Hannah updated us weekly, and as our sale progressed, and then our purchase (co-incidentally with the same office) she reported more often. Not only that, but she kept things moving along by keeping in touch with solicitors. We're sure that this attention to detail helped to speed up the process. Nicol and Co have kept abreast of the changes to technology for the 21st Century, yet still retained the personal touch. Erica, Ellie and Hannah were always supportive, caring and efficient. We highly recommend this agency. Thank you. Rob and Sue Smith