I've dealt with quite a few estate agents in my life, including probably every single one in Malvern and hand on heart I could say that Nicole and Co agents have stood out. I ended up buying through them but was also considering selling through them - they were the most thorough with the explanation of the selling process, felt very very easy and friendly to deal with and provided the 3D models of the house which other agents(at least at the time) didn't. Would have definitely used them for selling if didn't end up selling within our family. The buying process was made MUCH easier by them compared to my previous experiences, they kept the eye on the ball on my behalf better than I did! If I was too busy to call my solicitor, they did it :) I am really grateful. Everyone (Kat, Eleanor) was very responsive and great but special thanks to Lauren from me from being pro-active and fitting a viewing in for me which resulted in me buying the house which feels like it was made especially for me 💞 The buyer's present box was such a special touch and something I didn't expect at all since their client ultimately was the vendor. I am a sucker for presents anyway, but it was beyond thoughtful, a combination of practical items which when you just moved you might have no idea where they are (toilet roll and paper towels), useful bits like keyrings etc and luxurious fun items like posh salt and tea and interior magazines, whoever came up with that idea is a genius :). If you want an easy, efficient and friendly experience when dealing with property, go with Nicol and Co. Well done, team, I think of you with gratitude in my new house 🙏