A little perspective I felt compelled to leave a review after reading a duplicated very negative comment because having seen first-hand how Willowgreen operate, the picture being presented simply doesn't reflect the team I know. Willowgreen are an exceptionally hardworking, professional and genuinely caring estate agency. The people who work there put an enormous amount of time, patience and effort into helping their clients, often dealing with incredibly stressful and complicated situations that are entirely outside of their control. What particularly strikes me about the recent review is the suggestion that the agent was responsible for an entire family's experience and, incredibly, that the process “nearly cost” the sellers their marriage. Buying or selling a house can undoubtedly be stressful. Chains collapse, valuations don't meet expectations, solicitors have delays, buyers change their minds and personal circumstances can become extremely complicated. Estate agents are often right in the middle of all of it, trying to keep everyone moving in the same direction. But an estate agent cannot control every part of a transaction, and they certainly cannot reasonably be held responsible for the breakdown of a relationship or the personal circumstances surrounding a sale. What they can control is how they behave, how hard they work and how professionally they deal with people. From everything I have seen, Willowgreen do that exceptionally well. I have seen how much this team cares about the people they work with. They are patient, responsive, hardworking and prepared to go far beyond what is strictly required of them to try to get a sale over the line. They also have to deal with difficult conversations and extremely challenging situations while remaining professional, even when that professionalism isn't necessarily reciprocated. The sheer number of positive reviews from buyers, sellers and tenants describing the same qualities isn't insignificant. People repeatedly mention the team's kindness, communication, support, determination and willingness to go the extra mile. That consistency says considerably more about an estate agent than one or two highly emotive accounts. I think it's also worth remembering that there are real people behind these businesses. Staff shouldn't have to become the emotional punching bag for the stresses surrounding somebody else's house sale. Willowgreen have earned their excellent reputation through the way they consistently treat their clients, and I would have absolutely no hesitation in recommending them. Five stars from me. ⭐⭐⭐⭐⭐