I didn't sell with Willowgreen but did buy a property they were selling, and we do love our house. But buying through Willowgreen was a bit of a mixed bag. On one hand, the staff were friendly, the final transaction went fine, they helped push the sellers' solicitors along when needed, and they arranged for a few things to be fixed for us. On the other hand, the communication errors were pretty significant overall and left us unnecessarily stressed and upset. The staff were always very friendly and we have considered that the sellers themselves were not particularly helpful in providing Willowgreen with information, judging by their paperwork we received, I don't think they knew anything about the property they were selling so the estate agents didn't have much to go on. Despite this, due diligence and research probably should have been done. If anything this should be a learning curve. ​Upon our first viewing we were told the property had no maintenance fees (which we stated was a dealbreaker as soon as we walked in the door on all our viewings with all estate agents so we didn't get our hopes up), only for our solicitor to find out during our Report on Title that it did. We were then debating pulling out of the sale altogether, which would have wasted everyone's time. We were also given three completely different stories regarding the nature of the sale by different staff members, landlord selling up, probate property, and a divorcing couple. Also we, personally, made sure exchange was delayed much to our frustration because we were told the bifold doors were broken and being fixed repeatedly, only to find out months later that no one on the team actually knew how to operate them and they were fine all along. Which was great, but we did put a low offer in based on that so the sellers might not have been best pleased. It's also worth noting that weekend viewing availability was poor for full-time workers. While we love our new home, the path to get here had unnecessary stress due to misinformation.