I was a newbie at renting property and I was recommended Willowgreen by a couple of friends. Sam Marwood made the whole process clear and straightforward. I felt she actually cared about making the experience easy for me. After signing the contract, their interest didn't fade. I had to go back to them a couple of time and their response was consistent to when I first met them. The goodie bag I received on collecting keys was a nice touch that was appreciated.