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Robinson Michael & Jackson - Maidstone

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Jody Collins, was a great help, always responded to emails and updated us regularly on how the move was progressing. Thanks Jody for your perseverance.

Reply from agent

Hi Jody, Thank you for your kind words! We're glad to hear that Jody was able to assist you throughout the moving process. We pride ourselves on communication and support, so it's wonderful to know that Jody's efforts made a difference for you. If you need anything else, feel free to reach out!

4.00 /5

Did the job without any issues. Many thanks

Reply from agent

Dear Richard, Thank you for your feedback! We're glad to hear that we were able to meet your expectations without any issues. If you have any further needs or questions in the future, please feel free to reach out. We appreciate your business! Best regards, Robinson, Michael and Jackson.

4.00 /5

Excellent communication and customer service from Jody, always quick to reply

Reply from agent

Dear Steven, Thank you for your glowing review! We're thrilled to hear that Jody provided you with excellent communication and customer service. We pride ourselves on being responsive to our clients' needs, and we'll be sure to commend Jody for his quick replies. If there's anything else we can assist you with, please feel free to reach out. Thanks again for choosing us! Best regards, Robinson Michael & Jackson.

4.00 /5

Moving is a stressful time and you name it and it happened on my file but Jody who is apart of this team kept me informed through the whole process and went the extra mile to get my move over the line, professional throughout patience of a saint I would highly recommend to anyone.

Reply from agent

Dear Dennis, Thank you so much for your heartfelt feedback! We understand that moving can be a challenging experience, and we're thrilled to hear that Jody provided you with excellent service and support. We'll be sure to pass along your kind words to Jody and the team. If there's anything else we can assist you with in the future, please don't hesitate to get in touch. Your recommendation means a lot to us! Best regards, Robinson Michael & Jackson.

2.00 /5

Very poor on communication. Details loaded wrong initially despite paying for professional photos. Had to chase constantly for updates and to get them to follow up with solicitor and sellers agent when actions were necessary. Branch manager seemed non-existent and of no support Would not recommend to anyone based on my stressful experience.

Reply from agent

Hi Mike, Thank you for sharing your concerns. This review is a very hard one for the team and I to read. Having worked with you for the length of time we did and achieving over asking price for you. With regards to the property details, we always take our attention to detail to the highest point possible. So, if they was not up to standard we can only apologies. However, we always sent property details over to our sellers for their approval to ensure you are happy with what we have produced. Sorry that you felt you had to chase for updates, Jody was chasing your file at least once per week and providing updates via email and telephone. If you chased before the updates were received and you felt that once/twice a week is not enough, please could we discuss this in more length? With respect to my support/lack of existents, I can only apologies if you felt that your file needed my support as I trust the teams ability / attention to detail to deliver without needing my attention unless otherwise brought to my attention. If there is anything that the team or I can do / improve upon our processes, we always welcome feedback. However, I do feel having reviewed the file and communication that Jody has worked tirelessly to get you moved. All the best and thank you again for allowing us to sell your home. Tj.

1.00 /5

I am writing to express my dissatisfaction with the service I received from Robinson Michael and Jackson. The conduct of two of their staff members was highly unprofessional and made me feel that my business was neither valued nor wanted. Despite being in a strong financial position to purchase a property chain-free, with a mortgage in principle and a significant portion of the purchase price in cash, I was met with dismissive and stubborn behavior. The staff members were unwilling to facilitate a viewing or engage in any meaningful way to accommodate my terms, instead prioritizing their own and the seller’s terms without any consideration for potential buyers. This unprofessionalism could potentially cost the seller of the property on Plough Wents Road significant amounts of money. I was prepared to offer substantially more than the last offer, potentially up to £30,000 above it. Instead, the property has been accepted by buyers who have not even sold their own property yet, which may result in delays and financial losses for the seller. Additionally, I find it misleading to advertise a property at £450,000 when the owners had no intention of accepting anything less than £480,000. Labeling it as a "guide price" is disingenuous and does not reflect the true asking price, which can mislead potential buyers. I hope Robinson Michael and Jackson take this feedback seriously and work towards improving their customer service to avoid such issues in the future

1.00 /5
Reply from agent

Good morning Mr Jackson, Would you be so kind as to provide some context behind the 1 Star review. After searching our database I can't seem to locate a record for yourself. If you have a query you wish to discuss, please reach out on 01622 476666. Many thanks, Robinson Michael & Jackson

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Address

15a King Street, Maidstone, ME14 1BA, UK, ME14

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