Jody Collins, was a great help, always responded to emails and updated us regularly on how the move was progressing. Thanks Jody for your perseverance.
Did the job without any issues. Many thanks
Excellent communication and customer service from Jody, always quick to reply
Moving is a stressful time and you name it and it happened on my file but Jody who is apart of this team kept me informed through the whole process and went the extra mile to get my move over the line, professional throughout patience of a saint I would highly recommend to anyone.
Very poor on communication. Details loaded wrong initially despite paying for professional photos. Had to chase constantly for updates and to get them to follow up with solicitor and sellers agent when actions were necessary. Branch manager seemed non-existent and of no support Would not recommend to anyone based on my stressful experience.
I am writing to express my dissatisfaction with the service I received from Robinson Michael and Jackson. The conduct of two of their staff members was highly unprofessional and made me feel that my business was neither valued nor wanted. Despite being in a strong financial position to purchase a property chain-free, with a mortgage in principle and a significant portion of the purchase price in cash, I was met with dismissive and stubborn behavior. The staff members were unwilling to facilitate a viewing or engage in any meaningful way to accommodate my terms, instead prioritizing their own and the seller’s terms without any consideration for potential buyers. This unprofessionalism could potentially cost the seller of the property on Plough Wents Road significant amounts of money. I was prepared to offer substantially more than the last offer, potentially up to £30,000 above it. Instead, the property has been accepted by buyers who have not even sold their own property yet, which may result in delays and financial losses for the seller. Additionally, I find it misleading to advertise a property at £450,000 when the owners had no intention of accepting anything less than £480,000. Labeling it as a "guide price" is disingenuous and does not reflect the true asking price, which can mislead potential buyers. I hope Robinson Michael and Jackson take this feedback seriously and work towards improving their customer service to avoid such issues in the future
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15a King Street, Maidstone, ME14 1BA, UK, ME14