I'm told that you need a

I'm told that you need a positive review however, the only positive thing I can say about Richard and his assistant is I was glad when I no longer had to deal with them. Richard lacked the social skills required to run a letting agency and allowed my property to deteriorate into a state then was rude and patronising when I tried to discuss it with him. They were slow to react when my tenant disappeared and then they sent me all my keys rather than one set so that I had to wait 3 weeks and chase Royal Mail repeatedly before I could enter the property. This is not the professionalism I would expect as a landlord. This then is topped up by the really poor landlord's insurance that Belvoir recommend which meant that they wouldn't pay you for loss of rent. You had to take the tenant to court. Direct Line is better than that.