Disgraceful and Threatening

We paid for Belvoirs fully managed service when we rented out a property in Macclesfield. During that time, Belvoir failed to tell us about alterations made to our property, including the tenant fitting a breakfast bar, moving wardrobes, damaging furniture and fitting a shower. They lost a key to the property. They charged us for changes made to the property by the tenant. When I raised a complete with the Property Ombudsman Richards response was to send a threatening email. As an aside, the property ombudsman is paid for by letting and estate agents to self regulate the industry. They have no legal training and are very limited in what they can do. You may want to raise a case with the property ombudsman as an initial step as part of the process before taking legal action. Reviews for Belvoir Macclesfield fall into 2 camps, 5 star reviews and many 1 star reviews with no middle ground. I know which ones I am more likely to believe. Avoid! do not use Belvoir Macclesfield.