Thank you for your feedback regarding our Mablethorpe office. i can confirm that the Branch Manager has spoken with you today - but hopefully i can clear your concerns up. the first property that you have mentioned looking at the details several attempts had been made to contact you regarding viewing, because of lockdown and coronavirus all viewings had to be cancelled - the property had been sold to a client who had viewed the property several times before the lockdown and had been speaking with the company that owned the property. the second property im slightly confused over as you have said that there had been a "higher bid" on the property - after checking i see the team had tried to contact the vendors to try and arrange a video tour on the property for you but no formal offers had been put forward from yourself as you had not viewed the property, hence trying to arrange a video tour for you and the vendors were made fully aware that you were very interested in the property but we needed the video as you were quite a drive away. There were no "other bidders" - as you were explained to the property had a sale that had fallen through and the original buyers had come back over the weekend. After checking with the office they did speak with you twice today and explain this to you. Once again im sorry you feel that you have received poor service - We will take note and give training in better communication.