We would like to clarify that Northwood Estate Agents have provided full support to the landlord throughout this tenancy. From the very start, the landlord was fully informed of the procedure and the process, including the route she would need to follow if the tenant did not vacate the property. As a professional letting agent with over 20 years’ experience in this industry, we are legally required to follow the proper procedures under UK law. In this case, the landlord served a Section 21 notice, which is the lawful process for requesting possession of a property. Under the law, we cannot force a tenant to leave their home; if a tenant refuses to vacate, the only way to regain possession is through the courts. This is a legal requirement, not a matter of discretion. Northwood has acted in full accordance with the law and fulfilled all our responsibilities as an agent. We supplied the landlord with all documentation required to proceed with court action promptly and without delay, ensuring the process could move forward as quickly as legally possible. We consider this review to be unfair and inaccurate. We encourage your friend to contact our office directly.