If every estate agent was like Luton branch of Northwood, estate agents wouldn’t have a negative reputation! We rent an older property, so have had numerous issues to report over the years. Not only is there always a prompt response, but also genuine concern, evidenced by follow-up calls until the problem has been resolved. My wife and I have had dealings with each member of the lettings team. Without exception, staff are courteous, friendly—and efficient. We get the impression that a happy atmosphere prevails in the office. Having recently met the manager, we think we know why!