Hello Kathy, As you're not a client of ours, please could you call me on (01256) 892222 as I believe that you have mistakenly placed this review thinking we are a company with the same name as ourselves. If it’s a genuine review, then I’ll happily discuss it with you, but I sincerely believe that this was meant for a different company. Negative reviews can be very harmful to small companies like ourselves so I would be particularly grateful if you would take a moment to call me. Thank you, David Griffiths