I am new to the rental market. I needed to find a place really fast. Initially, they were fast and responsive. It was a bit frustrating that the process of renting wasn't fully explained to me and I found out by trial and error that added some stress to an already very stressful situation. Overall I'm satisfied with the service I received. Despite some overlooked requests to the team, long turnaround to urgent queries, some confusion when I went to collect they keys and unclear messaging - they got the job done.