Avoid this estate agent at all costs. This has been one of the worst experiences we have ever had with any supposed “professional” company. The lack of integrity and transparency from the agents is truly unbelievable. We asked to end the contract based on a catalogue of errors and failures by Brockenhurst, they said that they would only release us from the contract if we dropped our formal complaint and sent to them in writing that we would not leave any negative reviews. Both of which are fully within our rights to do, but shows they only care about their own image and not the impact and poor service they have on their customers.