Worst experiance of my life

Iv had 2 propertys off these guys and both were freezing cold the 2nd was far worse than The 1st they take your deposit even if you return the property better than recieved my 1st 1 smelled to bad of dogs me and the person showing me around couldn't even breathe I was forced to take that property or be homeless but the 2nd 1 I specifically told the office girls I can't wait to be warm and in a draft free property....the knowingly put me in a damp mouldy flat that turned black after just 3 months I had to stay with a friend till the 6 month tenancy was up so I didn't suffer any more financial effects than I wanted my credit rating is now destroyed because iv had to move 3 times an under 18 months..there propertys from my experience are awful will even damage your health..when I am out of this black flat I will leave a more detailed review...all staff at the office are wonderful and polite I have no issues with staff just there mouldy damp smelly flats