From my own experience: No communication with themselves, very poor communication with me. Even the solicitor THEY asked me to use asked me how I was getting on with them! My house didn’t sell - a colleague left them 4 messages and sent 2 emails regarding a property they wanted to view with no response so is it any wonder? Instructions were never listened to - resulting in a young lady turning up to perform a survey at 3pm on a Saturday who was scared to death as she’d been informed no body would be in. Eventually I decided to pull it from the market and 2 months later I’m still waiting for them to take the for sale sign away! The only person I could commend was the photographer - she was really lovely and did exactly what she promised!