Customer service is beyond awful at this company. Rude, Lazy, and I would say incompetent at times. It has taken 4 years for work to be carried out on a property I, unfortunately, rent through them. House visits or meetings will be set up, then nobody turns up, without even a phone call or notification of being canceled. There seems to be no communication between the employees that work there, including passing simple messages onto myself (the tenant) from the landlord. The latest example of this would be not telling me about 2 days of work that had been scheduled to be carried out on the property being canceled, I only found out due to calling them the night before to check what parts of the property the workers would need access too. (This is also work that was assured to me would be carried out upon living at the property after 1 month, despite, at time of writing, it being 4 years later.) Total waste of time company that seem to have lost the basic meaning of common courtesy. Paul Hubbards Estate Agents will make as many promises as they can while trying to rent you a home but not fulfill a single one in a timely manner. Oh and as for the 5 star reviews on here, 5 of the 7 seem to be the owners friends or employees after a quick Facebook check, so take that for what you will.