Polite, helpful and responsive to my questions about purchasing my property, which was a long way from where I previously lived. The following is not a complaint about Lovelle staff, but are significant issues. Firstly I am concerned as to how to manage vendors who delay handing the keys in after sale completion. I had completed on the shortest day of the year, and couldn't access the property. Luckily I had moved out of my own property a week previously and was staying with friends in Louth. This was by luck - as the removal company couldn't do a two day removal, thank goodness -otherwise this would have been a very different story. Secondly, at no time was I informed (by the vendors) that the property was on prepayment meters. I discovered this the day before I moved from my previous home, when I called my electricity provider to say that I was moving. I had no idea how to use these. If I was moving the same day, I simply do not know how I would have discovered this especially in the middle of winter and Christmas about to begin. This has been a real pain to work out and sort out; with hours on the 'phone, at the busiest time of year and with the Christmas break, as I also changed providers. I have been informed that it will be many weeks before ordinary credit meters will be installed- at my expense. This should be essential information provided at some stage in the sale process. Kind regards Sue Clements