Poor service

I asked for details about a flat for sale on their books on the Saturday, was told that no one from sales could speak to me that day. I rang on the Monday and on the Tuesday and still without success. No one could or would even confirm whether the flat was still for sale or what the position was even though it was still advertised on Right Move. If I was a seller I'd advise going elsewhere to market your property. If you are buyer....good luck! I'm now looking with different estate agents.