View Agents

The Stow Brothers - Walthamstow

Value my property

scroll down for more information

The Stow Brothers - Walthamstow

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

I rented with Stow Brothers for three and a half years in Walthamstow. I would not recommend their Property Management service, largely because there is no service. Whenever we raised problems with the property, including a serious, systemic mould issue, a failed gas safety certificate and dangerous wiring, we were always given the run around. They take an exceedingly long time to respond and never provide updates. When they do send a contractor round, it takes the Property Manager so long to act on the recommendation that a second contractor then needs to be sent for an up-to-date quote, and so no work ever gets done. This may be partially the fault of the landlord for failing to respond in a timely manner, but the Property Manager's job is to ensure that both parties abide by the contract. The Stow Brothers never made any attempt to speed up the process of repairs and instead made it very clear through their actions that their priority was the financial benefit of the landlord and not the health and safety of their tenants. In desperation we were forced to report the landlord and Stow Brothers to both the Mayor of London's Rogue Landlord Scheme and the Waltham Forest Selective Property Licensing Team for breaching standards.

review by Shrub _Shrub

Reply from agent

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and disappointed to learn that you felt let down during your tenancy. Reading your comments is concerning, particularly as we always aim to provide our tenants with a high standard of service, support and communication throughout their time with us. We understand how frustrating and upsetting it can be when concerns relating to maintenance, safety or communication do not feel as though they are being resolved in the way you would expect. While we work closely with landlords and contractors to progress repairs and meet our obligations, we appreciate that this does not lessen the impact on you when issues remain unresolved or when communication falls short. We would genuinely welcome the opportunity to look into the concerns you have raised and gain a full understanding of your experience. If you are willing to do so, please contact our Property Management team at [propertymanagement@stowbrothers.com](mailto:propertymanagement@stowbrothers.com) with your property address and tenancy details. We will ensure the matter is reviewed carefully and thoroughly. Thank you again for bringing this to our attention. We value your feedback and appreciate the opportunity to learn from your experience, address any outstanding concerns and work towards a resolution.