Firstly, stow brothers are a completely unique estate agents. They have a completely different approach to dealing with people and properties. I was the seller for the property Jake is describing (the bad review), although his account is completely deluded. In a nutshell Jake wasn't the highest offer and 5 other people offered exactly the same amount. My wife was expecting our second baby and we were in a rush to move. A few days before exchange he decided he wants 25k off of the asking price. A week of negotiating, we agree to 10k reduction to hurry things along. For the next 1 month, after he changes mortgages, goes on holiday etc. We were desperate to exchange contracts but he is quite obviously ignoring all calls and emails to stall and wait for the 'Brexit' vote. It was quite obvious to us, but we had no choice but to wait and we certainly didn't think we would vote to leave the EU. On the morning, he obviously drops out and says "he needs to take a step back and think". We put the house back on 3 weeks later. We lose our purchase. Result in 3k out of pocket. When the house goes back on the market, and we have viewings lined up, he decides he wants to buy it again and puts in another offer. This is my shortened version. He was a complete time waster and had a big problem with the fact that we profited from the sale as much as we did. The Stowbrothers rightfully won't deal with people who behave in a way which wastes peoples time and money. During this stressful time, the Stowbrothers were amazing. The most perfect mediators and always very professional. Not like the typical slick back hair, shiny suits untrustworthy estate agents you meet most of the time. Lovely people too.