We rented through the Walthamstow tenancy team. Fine and polite when you managed to get hold of them, but some expensive charges towards the end of the tenancy that came as a surprise, with a considerable fees for elements of the final clean that weren't laid out in our contract. Often had to chase responses and confirmations for emails about maintenance, end of tenancy viewings and deposit. They wanted to photograph the whole house during inspections rather than just areas for maintenance, which breached privacy and also didn't appear in the original contract. They pushed back surprisingly hard on this but did back down eventually. Overall reasonable service. There are worse agencies out there.