We have had a truly terrible experience selling our house through Stow Brothers. The communication and service has been utterly appalling from start to finish. At the point of going on the market and offers being obtained following an open day, through to sales progression there have been a series of fundamental errors made in communication with us and within their internal team. This included failing to notify our buyer when we had secured a a purchase property ourselves, and passing on wrong information to our onward agent regarding our circumstances. This was bordering on negligent and particularly stressful as it very nearly resulted in us loosing our purchase property. There is clearly a huge issue with staffing capacity, and internal communication and process. We also experienced a complete lack of care toward us as customers. Due to this catalogue of errors we ultimately had to make the decision to withdraw from working with Stow Brothers and go on the market with a different agent. Despite other team members admitting the errors made throughout and the poor standard of service we had received, on calling to discuss our experience with the branch manager no responsibility was accepted, indeed during this conversation it was even suggested our account of our experience was not valid until she could ‘verify with other team members’. We would strongly advise anyone to reconsider selling their property through this agent. The difference in the level of service we have received with a different agent has been starkly obvious.