Ross has recently helped us get an offer accepted on a property to purchase. From the first call I had with Ross, I could tell he was unlike other estate agents. He was down to earth, friendly and wasn't pushy at all. At the viewing he was knowledgeable about the local area, amenities, and the house. He was able to answer all the questions we had, and we appreciated that he gave us a full half an hour to view the property, rather than double booking us with other potential buyers or giving us a rushed 10-minute slot, which we’ve found other agents to do. What I found notable as a buyer was, he didn’t just push for the highest offer and try to make you feel panicked. He was clear about the offer process from the beginning and worked to find not just the right price for the buyers and sellers, but help the sellers chose the right buyers for them. There was a lot of competition for the property and Ross helped us immensely - communicating our “story” and circumstances to the seller, which helped get our offer over the line. Since our offer has been accepted, he’s been in regular contact keeping us up to date of any developments. Thank you for Ross, you’ve made such a stressful process so much easier, and we look forward to working with you till completion!