We sold our property through Loney Miller estate agents. At first, we were really impressed with the service and quality of marketing we received, as well as the offer process. However, once that was complete and we were in the chain management stage, it quickly went awry. Our agent was generally rude and uncooperative, and did not manage expectations of communications effectively. As a result, when we were expecting a specific update from our buyer on a certain day, when I sent 3x emails to follow up over the course of the week (with no response) I was then met with a rude and extremely patronising phone call from the owner informing me that I was ‘emailing them too much’. Despite us paying them a sizeable amount of money, it felt as if I was getting a telling off from a teacher, and not remotely justified given the circumstances. We then received a fake apology after my husband then called to complain, and they accepted they had been in the wrong, but ultimately no real apology was provided. When the property eventually went through, we had very little communication from the agent, and they couldn’t even be bothered to get the keys from us despite being very close to the property. I was so disappointed in the follow up and after care. I only provide 2 stars on this review due to the initial service provided. But this makes it more irritating, as it felt very much like a charm tactic ahead of getting the contract. We went with this company as we felt the service would be better, and paid a premium as a result, and I would absolutely not recommend them to anyone looking to sell their property in the area. You may as well go for one of the chains!