Well Loney Miller were the proverbial curate’s egg for me-good in parts. First the good news, they did sell my house and they do take much better photos than other agents. And Bryony is a real breath of fresh air: bright, personable and actually knows how to sell a house. Now to the less good. They took a year to sell my house and it was 100k below the first agreed offer (through a previous agent, which fell through). In addition, some of the sales people are totally lacklustre, they literally toured people around, making very little effort. After a conversation with Jonathan Miller, a couple of months before I accepted an offer, the process did improve considerably-which does beg the question as to why that wasn’t the case from the beginning. Finally, rudeness! They think they know what good taste is (think hotel rooms) and are quite prepared to tell you (to be fair, they feel that this is giving professional advice). And one decided to park in my drive, so when I returned with shopping, I had to look around for a park. And they tried to justify this, rather than apologising. They are well known locally and do sell houses, so maybe I am expecting a level of professionalism you just don’t get in this business but, to me, they are a bit smug and complacent.