We were offered a commission of 0.5% (inc VAT!) as part of their ‘concierge’ package . I think it’s because there are only two of them and they don’t employ anyone, they have no shop front and their website doesn't get the traffic of the big agents so they won’t have the database of buyers KfH/Foxtons will have. So if you want a low commission they are worth considering on a no sale no fee basis. We went with a more established agent with a high street presence.