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Kings Group

A selection of reviews/testimonials by highest rating
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2.00 /5

Not a great experience. It started of well, we viewed a flat we liked. The agent told me "there were lots of offer for it". I decided to make an offer, which was accepted very quickly (I guess I was special). I decided to use the agency's own financial advisor. He did a soft search on my credit report and found some late payments that affected it negatively (It was a mistake from BG, which has been rectified since, but that's another story!). The advisor said the only mortgage provider that would accept me was a specialist mortgage with a ridiculously high rate. After hearing that, I explained there was no way I'd use one of those mortgage providers, that'd I rather wait till the mistake on my file got sorted before committing myself to buy a property. I did not know how long it would take for my credit file to be rectified, and although I was very interested in the flat, I'd rather pull off for now. Both the agent and advisors were adamant I could not pull out as my offer had been accepted. At that point, no document had been signed, no money had been paid. They probably assumed I was a fool who would believe that lie. I felt very pressured. The advisor asked me to instruct the solicitor "to show I was committed" …which is absolutely terrible advice. Instructing a solicitor with no mortgage in place? What kind of effery is that? I also found out a couple of red flags about the property, and I decided I was done. I do not like to be pressured and lied to. I wrote an e-mail explaining I was not going to proceed with the purchase, explained why, and told them it was non-negotiable. They hounded me on the phone for days to the point I was actually scared to answer any calls. I had to send a message asking them to leave me alone. Clearly, I have dodged a bullet. My credit report got cleared shortly after, and I found somewhere to leave, but that experience left me feeling very unsettled.

Reply from agent

Dear Client, Thank you for sharing your concerns. I'm sorry to hear that you felt the need to write the comments below. Having reviewed the email correspondence between yourself and the office, I must respectfully note that some of the details appear to differ slightly from what you have expressed. From the information available, it seems that both the Financial Services adviser and the Branch Manager made every effort to offer you solutions to help you move forward with the purchase, especially after you indicated that you did not wish to withdraw your offer. Following your email regarding the withdrawal, the team attempted to contact you to clarify the situation and ensure that we could accurately communicate the circumstances to the seller. I would really appreciate the opportunity to hear from you directly to better understand your perspective. Please feel free to contact me on the following email; reviews@kings-group.net at your convenience. Kind Regards Kelly

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Address

473 High Road, London, N17 6QA, UK, N17

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