We went on a viewing of a flat to rent. We fell in love with the flat, continued our way to the office to pay the holding deposit and start paperwork. This happened on Saturday morning. We cancelled other 3 viewings for that day as we found what we wanted. The agent in the office was unsure about manor details and couldn't give us proper answers on some of our questions about the agency fees and other expences, which was actually a sign of concern, but we wanted that flat so much, and shut our eyes on it, thinking, we will get the answers soon. We payed the holding deposit and was told, the flat is ours and will get all the next steps via email on Monday. On Monday evening I got an email from them saying the flat is not ours as the landlord chose other tenants who gave higher offer. There was no opportunity for any offers in our knowledge. Two agents we talked to, neither mentioned any offer chances. When I called the next day and talked to the manager, all she said was sorry, and they will refund our money in 1 week, and the agent was confused. The frustraiton we went through after this and because of this, no one can refund that with money. As we had left 1 week to find another flat before we had to move out from the one we lived in. We rented from other agencies for years and we know if you pay the holding deposit, the agency takes it off the market. What Kings did was illegal, and their luck is that we were too busy with many other things happening in our lives and didn't spend time to report them. Beware tenants, they might be good with landlords, but with tenants not at all.