I contacted Kings Edmonton for a EPC certificate. The lady (I believe she was the manager) said she will email me details to pay in the afternoon, which she never did. I did inform her it was urgently needed. The next day I called and was informed she was on A/L and a chase email will be sent to her to call me back. The 3rd day I called and spoke to her colleague who said she was busy. Apparently the reason why she never emailed me, is because she noted my email address incorrect twice. I gave it for the 3rd time and guess what, she still hasn’t got back to me. I wasted 5 days with Kings and as a result I’ve gone elsewhere for cheaper. Not sure why Kings is offering a service which they cannot deliver on. Also get staff who actual do the job they’re paid to do. Completely shocking if this person is the manager!